FAQ's

This is a collection of answers to the most commonly asked questions about CLIFF. If you have a specific question, it is probably answered here. Even if you aren't looking for a specific answer, there are lots of good tips and ideas here...

Errors

If you receive an Error Message you do not understand, or CLIFF is not behaving then you should take the following steps to find a solution:

  1. Read the pertinent section(s) of this user guide, and the FAQs to try and find the answer to your question. Self-help is very gratifying.
  2. Clear your web browser cache to see if that solves the problem.
  3. Contact you local CLIFF administrator for assistance.
  4. Contact your organization's help-desk for system support.
  5. Report the problem to AKTIV Software.

Clearing Cache

Clearing the cache in your web browser will sometimes clear problems that are caused by files that have been corrupted during the downloaded. It will also establish a fresh connection to the CLIFF server.

To Re-start Your Web Browser

  1. Logout from CLIFF.
  2. Clear your web browser's cache as follows:
    Internet Explorer
    1. Choose Internet Options... from the Tools menu.
    2. Click the General Tab if not already there.
    3. Click Delete Files... in the Temporary Internet Section. Click OK in the confirm dialog.
    4. Click Delete Cookies... in the Temporary Internet Section. Click OK in the confirm dialog.
    5. Click OK to close the Internet Options window.
    FireFox on Windows
    1. Choose Options... from the Tools menu.
    2. Click the Privacy Tab if not already there.
    3. Click the Cache Tab if not already there.
    4. Click Clear Cache Now.
    5. Click the Cookies Tab.
    6. Click Clear Cookies Now.
    7. Click OK to close the Options window.
    FireFox on MacOS
    1. Choose Preferences... from the firefox menu.
    2. Click the Privacy Tab if not already there.
    3. Click the Cache Tab if not already there.
    4. Click Clear Cache Now.
    5. Click the Cookies Tab.
    6. Click Clear Cookies Now.
    7. Click OK to close the Options window.
  3. Quit your web browser.
  4. Re-start your web browser.
  5. Log in to CLIFF.

Reporting Problem

Please use our technical support page to report problems.

Logs

FAQ's for Logs

413 - Request too Large

If you get the following message


then you have attempted to upload an attachment that is larger than CLIFF will accept. CLIFF restricts the size of attachment for security reasons.

Why can't I update the information in a Log?

If the Log fields are not-enterable as shown in the following image, the Log is read-only.


Logs may be read-only for a number of reasons:

  • The Log is closed and the grace period has expired.
  • You do not have access to the Office that owns the Log.

Referrals

FAQs for Referrals

Why can't I update the information in a Referral?

If the Referral fields are not-enterable as shown in the following image, the Referral is read-only.


Referrals may be read-only for a number of reasons:

  • The Log is closed and the grace period has expired.
  • The Referral is completed.
  • You do not have access to the Office that the Referral has been assigned to.

Searching

CLIFF provides many ways and options to search for your data. In addition to the following Frequently Asked Questions, you should also review the Searching portion of the User Guide.

How do I disable duplicate checking for Logs with no authors?

If you are logging correspondence with the author as 'UNKNOWN', or something similar, for correspondence that has no author, the Duplicate Search function may become annoying. You may temporarily disable the duplicate checking while entering the Logs, or possibly better, identify which authors for whom no duplicate checking should be performed.

To disable Duplicate Checking


To Skip Duplicate Checking for a Log

  • Click the Dup Search checkbox in the Log Toolbar.

    To Automatically Skip Duplicate Checking


    • If you want to automatically disable Duplicate Checking for specific Last Names, for example 'UNKNOWN', then add the Last Names to the Duplicate Searching table.

    • How do I find closed Batches?

    The Batch Search list only contains open batches. When a batch is closed, it is automatically removed from the Batch table. In order to determine what your closed batches are in the database you must perform a search.


    1. Click the Search for Logs & Referrals button in the CLIFF Toolbar.
    2. Enter search criteria as follows:


    3. Click Search. All closed Batch Headers will be displayed.

    See Searching Batches for more information.

    Administration

    There are many options for administrating your CLIFF application, as extensively documented in the section on Administrating CLIFF. This section provides answers to questions that are not always obvious when reading the user guide.

    How do I get everybody to log out of CLIFF?

    There are times when you want everybody to log out of CLIFF. To do this, use the Force Logout event in the Events function of CLIFF.