Errors

If you receive an Error Message you do not understand, or CLIFF is not behaving then you should take the following steps to find a solution:

  1. Read the pertinent section(s) of this user guide, and the FAQs to try and find the answer to your question. Self-help is very gratifying.
  2. Clear your web browser cache to see if that solves the problem.
  3. Contact you local CLIFF administrator for assistance.
  4. Contact your organization's help-desk for system support.
  5. Report the problem to AKTIV Software.

Clearing Cache

Clearing the cache in your web browser will sometimes clear problems that are caused by files that have been corrupted during the downloaded. It will also establish a fresh connection to the CLIFF server.

To Re-start Your Web Browser

  1. Logout from CLIFF.
  2. Clear your web browser's cache as follows:
    Internet Explorer
    1. Choose Internet Options... from the Tools menu.
    2. Click the General Tab if not already there.
    3. Click Delete Files... in the Temporary Internet Section. Click OK in the confirm dialog.
    4. Click Delete Cookies... in the Temporary Internet Section. Click OK in the confirm dialog.
    5. Click OK to close the Internet Options window.
    FireFox on Windows
    1. Choose Options... from the Tools menu.
    2. Click the Privacy Tab if not already there.
    3. Click the Cache Tab if not already there.
    4. Click Clear Cache Now.
    5. Click the Cookies Tab.
    6. Click Clear Cookies Now.
    7. Click OK to close the Options window.
    FireFox on MacOS
    1. Choose Preferences... from the firefox menu.
    2. Click the Privacy Tab if not already there.
    3. Click the Cache Tab if not already there.
    4. Click Clear Cache Now.
    5. Click the Cookies Tab.
    6. Click Clear Cookies Now.
    7. Click OK to close the Options window.
  3. Quit your web browser.
  4. Re-start your web browser.
  5. Log in to CLIFF.

Reporting Problem

Please use our technical support page to report problems.