Messages

Messaging in CLIFF is used for two purposes:

  • to let you know when a scheduled task has been completed
  • to send messages to other CLIFF users

    The message button in the User Toolbar will change colour depending on the priority of the message(s) received as follows:
    No new messages.
    Low Priority.
    Medium Priority.
    High Priority.
    Emergency

    CLIFF generated messages

    When CLIFF does something on your behalf in the background, for example send an email report, CLIFF will send you a message when the task is completed.

    User generated messages

    You may use the CLIFF messaging system to send messages to other CLIFF users.

    • Viewing Messages

    To view your Messages

    Click on the Message button in the User Toolbar. Note that the colour of the button will reflect the priority of the message(s) waiting. A window with a list of messages will be displayed as shown below. Note that the colour of each line reflects the priority assigned to the message.

    To view the complete message of any message in the list you click the Time on the left. Message Times that end with * are messages you have created but have not been sent yet.

    NOTE: you may delete messages you have created or sent to you personally.

    Creating Message

    You may use the CLIFF messaging system to send your own messages. CLIFF messages are not intended to replace email so they do not include many of the features you would find in an email program. The benefit of CLIFF messages over email is that you can send to all the CLIFF users in your organization without knowing their personal email addresses.

    To Create a Message

    1. Click on the Message button in the User Toolbar. A window with a list of messages will be displayed as shown below:

    2. Click on New Message at the top of the window. The Message input form is displayed as shown below:

    3. Enter who you are sending the message to. You may send it to another user, a single office, or all offices. If sending to an office, or all offices, select the recipient from the popup list.
    4. If you are sending to an individual enter their user name. There is no need to select their Office.
    5. Choose how many days the message is to be displayed before CLIFF deletes it. Note that you may delete it yourself at any time. If you send the message to an individual user, they may also delete the message. Note that there is default maximum assigned by your systems people so the message may be automatically deleted before it expires.
    6. If you want the message to be sent sometime in the future, click Schedule to set a date and time as to when the message should be sent.
    7. Set the priority of the message.
    8. Enter the message.
    9. Click Save to send the message.

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      10. Deleting Messages

      To Delete a Message

      1. Click on the Messagebutton in the User Toolbar. A window with a list of messages will be displayed as shown below:

      2. Click the button beside the message you want to delete. Note that you may only delete messages sent by you or to you.