When entering Logs, CLIFF automatically searches for duplicates. However if you Log correspondence for which there is no Last Name and you enter a standard keyword, for example 'UNKNOWN', you do not want CLIFF to search the database for duplicates of this type of Log. To stop CLIFF searching for duplicates, enter the keyword(s) you use for these type of Logs in the Duplicate Search table.
See Table Maintenance for help on maintaining the Duplicate Search table.