Turnaround Reporting depends on user defined fields for the following purposes:

• Summary Field - the pivotal field for which the reports are to be generated. This can be "Addressed To", "Topic", or any other category for which you want to report turnaround times on.
• Sign Date Field - the total response time is calculated using the Log's Received Date and the Date the response was signed or sent.
• Interim Date Field - if you send interim responses, you can separate response times for these Logs from others. The Interim date is not used in calculations.

Set the Turnaround Reporting options as follows:

• Perform Turnaround Reporting - toggle reports on/off.
• Summary Field - choose which field to base reports on.
• Summary Values to report on - select which summary values you want to generate reports for. Note that there will be a report for each selected value.
• Sign Date Field - date field to use for calculation of total response time.
• Interim Date field - date field used for interim dates. Date is not used for calculation.
• Reporting Period - choose the reporting period.
• Start Date - date to start calculating response times.
• Reports expire after - the number of reporting periods after which CLIFF can automatically delete reports.
• Log Days Title - Column title to display for the time between receiving the Log and starting the response preparation.
• Referral Days Title - Column title to display for the time preparing the response.
• Performance breakdown - specify the groupings for the breakdown of performance reporting. For example, less than 14 days, greater than 28 days would provide counts for number of logs with a response time of 14 and less days, a response time of 15 to 28 days, and more than 28 days.