If you receive an Error Message you do not understand, or CLIFF is not behaving then you should take the following steps to find a solution:

1. Read the pertinent section(s) of this user guide, and the FAQs to try and find the answer to your question. Self-help is very gratifying.
2. Clear your web browser cache to see if that solves the problem.
3. Contact you local CLIFF administrator for assistance.
4. Contact your organization's help-desk for system support.
5. Report the problem to AKTIV Software.